What We Do

RCHC provides technical assistance and infrastructure for health centers to participate in health information exchange (HIE) to facilitate care coordination, specialty referrals, and transitions of care.

Direct and Query-Based HIE:

  1. Query-based HIE allows care team members to query the exchange for patient records to facilitate treatment among providers utilizing disparate health information systems, including when patients use an outside system such as an emergency room or hospital. Query exchange allows for admit / discharge / transfer (ADT) feed alerts within electronic record systems and exchange of continuity of care documentation.
    • RCHC has formed Redwood Community Health Information Exchange (RCHIE), a private query-based HIE hub, to facilitate health center access to timely data sharing, meeting interoperability goals, and achieving economies of scale to connect with hospitals, regional health information exchanges and priority partners. Eight RCHC health centers populate records into RCHIE which contains close to 250,000 continuity of care records and has exchanged more than 5 million coordination of care documents.
    • Community providers serving shared patients may access RCHIE records for continuity of care through a web portal. Complete the RCHIE Access Request Form to request access.
  2. RCHC, under the CalHOP program, has finalized connection to SacValley MedShare in Spring 2021, this expands the patient query reach to an additional 18 counties in Northern California. Please visit the SVMS website for additional information.
  3. RCHC supports health centers to engage in direct HIE through RCHC’s provider to provider community directory. Direct HIE allows for secure provider to provider communication, referral requests between primary care and specialists for services, and integration and coordination between primary care and with county behavioral health departments for treatment of shared behavioral health patients.

HIE Steering Committee:

RCHC’s HIE Steering Committee meets bi-monthly with the objectives of making strategic decisions to ensure all organizations have continuous access to information that is supportive of the common goal of providing the most complete care possible. This includes discussion of running issues and successes related to HIE and sharing of best practices. The committee is made up of a representative from each health center who has the authority to make decisions related to health center interoperability connections .

For more information, please contact Jennifer Inden.


Providing access to a Health Information Exchange is a single piece of the interoperability puzzle. Just having access to information is not enough, RCHC has created end-user training videos to support Health Centers in optimizing shared information.

In our first series of videos learn how to query patients within the RCHIE online portal, locate and import patients from the HIE within eCW and finally how to pull in relevant clinical information into the patients account in eCW via the Progress Note.

RCHIE Online Portal Training

How to Search, Import, and Link patients in eCW

Importing EHX information into the Progress Note


This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number H2QCS30258, Health Center Controlled Networks, for $2,025,000. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.”

The 21st Century Cures Act, signed December 13, 2016, by President Obama, promotes and funds among several other things a number of provisions to improve healthcare IT—most notably, in relation to nationwide interoperability and information blocking. It places strong emphasis on providing patients access to their electronic health information that is “easy to understand, secure and updated automatically.”

Watch the Information Blocking Seminar hosted by RCHC in collaboration SacValley MedShare and CalHIPSO.

RCHC Information Blocking Toolkit for Health Centers

How an HIE helps you.

Most healthcare organizations are closed evenings, weekends, and holidays, an HIE allows providers to access information 24 hours a day. Many northern Californians travel for personal and professional reasons. Emergencies can happen far away from your primary care and medical records. Sharing test results, coordinating care, and providing timely feedback improves the quality of care.

Who has access to my health information? 

The following Community Health Centers are connected to RCHIE:
Petaluma Health Center/Coastal Health Alliance
Ritter Center
West County Health Centers
Santa Rosa Community Health
Ole Health
Marin City Health & Wellness
Alexander Valley Healthcare
St Joseph Mobile Clinic
Emergency Providers at Local Hospitals

RCHIE is also connected to SacValley MedShare regional HIE, you can obtain a current list of SVMS participants at http://sacvalleyms.org. Participating providers (such as doctors, hospitals and pharmacies) and health insurers (for their own insureds or for insureds in group health plans they administer), public health agencies, and their staff and contractors will have access for treatment, payment, and public health purposes.

How does sharing health information improve my care?

Health care providers need your complete health information to accurately diagnose and treat you. Each of your providers may have different portions of your medical record. If they can access each other’s records and see more complete health information, they can provide you with better care. Sharing your health information can help reduce medical care costs by eliminating unnecessary duplication of tests and procedures.

What health information will be shared?

  • Lab and X-ray results
  • Medication and immunization history
  • Transcribed diagnostic and treatment records
  • Records of allergies and drug reactions
  • Other transcribed clinical reports


Redwood Community Health Coalition (RCHC) follows all the same state and federal HIPPA privacy regulations as your provider and hospitals. Your providers already share patient information necessary to provide safe and timely care. Phone calls, faxes, and postal mail are not the fastest or safest methods for communicating.

Redwood Community Health Coalition sigue todas las mismas regulaciones estatales y federales de privacidad de HIPPA que sus médicos y hospitales locales. Sus proveedores ya comparten la información del paciente necesaria para brindar atención segura y oportuna. Las llamadas telefónicas, los faxes y el correo postal no son los métodos más rápidos o seguros para comunicarse.

RCHC provides a service that allows your providers to send and receive that information quickly and securely. We never sell patient information for any reason.

RCHC proporciona un servicio que le permite a sus médicos enviar y recibir esa información de forma rápida y segura. Nunca vendemos información del paciente por ninguna razón.


Patients have the right to join or leave the information exchange at any time by submitting the appropriate forms to Redwood Community Health Coalition. Please see the section below on Opting Out/Revoking Opt out.

Los pacientes tienen derecho a unirse o abandonar el intercambio de información en cualquier momento mediante la presentación de los formularios correspondientes a Redwood Community Health Coalition. Consulte la siguiente sección sobre Opting Out/Revoking Opt out.

Patients have the right to request an accounting of disclosures at any from the facility where they received medical care.  Please contact your facility to request an accounting of disclosures.

Los pacientes tienen el derecho de solicitar un informe de divulgaciones en cualquiera de las instalaciones donde recibieron atención médica. Comuníquese con su centro para solicitar un informe de las divulgaciones.


The RCHC health information exchange was created to allow your providers of care to share pertinent medical information about you which is all secured and protected in accordance with the Health Insurance Portability and Accountability Act.

El intercambio de información de salud de RCHC fue creado para permitir que sus proveedores de cuidado compartan la información médica pertinente sobre usted que está asegurada y protegida de acuerdo con la Ley de Portabilidad y Responsabilidad del Seguro Médico

To opt out, or revoke a previous opt out, use one of the forms below.
Para inhabilitar o revocar una opción de exclusión anterior, utilice uno de los formularios siguientes


If you do not want anyone – including your healthcare providers or any emergency department – to have access to your health information in RCHC HIE, please complete the opt-out form below, place it in a secure envelope, and return it to RCHC at the address provided. By mailing the completed opt-out form, you are requesting that RCHC no longer permit your health care providers – including emergency care providers – to have any access to your health information contained in the HIE. We offer this option as it is desired by some patients. We do not recommend opting-out. It is dangerous for physicians to treat you without knowing your health problems, medications and allergies. If you elect to opt-out, your request will be acted upon within approximately five (5) business days after receipt by RCHC, and will only apply to access after such date. You are welcome to opt back in at any time by completing an Opt-Out Revocation Form that can be downloaded from https://rchc.net. However, any opt-back-in request from you may take up to five (5) business days after receipt by RCHC to be in effect. Also, RCHC may not have current health information to make available to your health care providers for some time after the effective date.

Si no desea que nadie, incluidos sus proveedores de atención médica o cualquier departamento de emergencia, tenga acceso a su información de salud en HIE de RCHC, complete el formulario de exclusión a continuación, colóquelo en un sobre seguro y envíelo a RCHC al la dirección provista Al enviar por correo el formulario de exclusión completo, solicita que RCHC deje de permitir que sus proveedores de atención médica, incluidos los proveedores de atención de emergencia, tengan acceso a su información de salud contenida en el HIE. Ofrecemos esta opción como lo desean algunos pacientes. No recomendamos optar por salir. Es peligroso para los médicos tratarlo sin conocer sus problemas de salud, medicamentos y alergias. Si decide optar por no participar, su solicitud será procesada dentro de aproximadamente cinco (5) días hábiles después de la recepción por parte de RCHC, y solo se aplicará al acceso después de dicha fecha. Puede volver a participar en cualquier momento completando un Formulario de revocación de exclusión que se puede descargar desde https://rchc.net. Sin embargo, cualquier solicitud de devolución voluntaria puede demorar hasta cinco (5) días hábiles posteriores a la recepción de SVMS para que esté vigente. Además, es posible que SVMS no tenga la información de salud actual para poner a disposición de sus proveedores de atención médica durante algún tiempo después de la fecha de vigencia.



* You must have a valid email address to use electronic submission.
* Debe tener una dirección de correo electrónico válida para utilizar la presentación electrónica.


* You must have a valid email address to use electronic submission.
* Debe tener una dirección de correo electrónico válida para utilizar la presentación electrónica.