What We Do

RCHC technical assistance and infrastructure for health centers to participate in health information exchange (HIE) to facilitate care coordination, specialty referrals, and transitions of care.

RCHC health centers engage in both direct and query-based HIE.

  1. Query-based HIE allows care team members to query the exchange for patient records to facilitate treatment among providers utilizing disparate health information systems, including when patients use an outside system such as an emergency room or hospital. Query exchange allows for admit / discharge / transfer (ADT) feed alerts within electronic record systems and exchange of continuity of care documentation.
    • RCHC has formed Redwood Community Health Information Exchange (RCHIE), a private query-based HIE hub, to facilitate health center access to timely data sharing, meeting MU goals, and achieving economies of scale to connect with hospitals, regional health information exchanges and priority partners. Eight RCHC health centers populate records into RCHIE which contains close to 250,000 continuity of care records and has exchanged more than 5 million coordination of care documents.
    • Community providers serving shared patients may access RCHIE records for continuity of care through a web portal. Complete the attached to request access to RCHIE’s Web Portal.

RCHIE Access Request FormDownload PDF

  1. RCHC supports health centers to engage in direct HIE through RCHC’s provider to provider community directory. Direct HIE allows for secure provider to provider communication, referral requests between primary care and specialists for services, and integration and coordination between primary care and with county behavioral health departments for treatment of shared behavioral health patients.

For more information, please contact Jennifer Inden.


Providing access to a Health Information Exchange is a single piece of the interoperability puzzle. Just having access to information is not enough, RCHC has created end-user training videos to support Health Centers in optimizing shared information.

In our first series of videos learn how to query patients within the RCHIE online portal, locate and import patients from the HIE within eCW and finally how to pull in relevant clinical information into the patients account in eCW via the Progress Note.

RCHIE Online Portal Training

How to Search, Import, and Link patients in eCW

Importing EHX information into the Progress Note


This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number H2QCS30258, Health Center Controlled Networks, for $1,950,000. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.”

The 21st Century Cures Act, signed December 13, 2016, by President Obama, promotes and funds among several other things a number of provisions to improve healthcare IT—most notably, in relation to nationwide interoperability and information blocking. It places strong emphasis on providing patients access to their electronic health information that is “easy to understand, secure and updated automatically.”

Watch the Information Blocking Seminar hosted by RCHC in collaboration SacValley MedShare and CalHIPSO.

RCHC Information Blocking Toolkit for Health Centers