What are Promising Practices?  

Promising practices are practices that our health centers have tried and found to be successful, resulting in improvements to clinical quality outcomes, staff and provider satisfaction, and/or patient engagement. These could be new workflows or tools, internal staff education and trainings, EHR improvements, or outreach/in-reach techniques.

We are particularly interested in identifying Promising Practices related to:

  • Diabetes
  • Behavioral Health
  • Social Determinants of Health
  • Staff and Provider Satisfaction and/or Retention
  • Patient Engagement
  • Patient Portal

Since no two health centers are the same, these practices are not considered “best practices”. A practice may work at one health center, but not at another.


Documented Promising Practices and Presentation Recordings  

All Supplemental Documents in Dropbox

Do you have a promising practice to share with your peers?

Maybe you implemented a new workflow or a new tool and the change resulted in improvements to clinical quality outcomes, staff and provider satisfaction, or patient engagement. RCHC is ready to interview your team and document what you learned so it can be shared with other community health centers (CHC)! Promising practice templates for each RCHC health center are available here. Health centers can complete their template on their own, or RCHC can do it for them. More details on the process of documenting a promising practice can be found in the infographic below.

How does this work?

RCHC staff will interview you about your Promising Practice and document your project in our standard template. You will have the opportunity to review and provide feedback on the promising practice before it is shared via our newsletter, website, and peer groups. We also encourage you to present your Promising Practice at one of our QI Chat Room sessions. The schedule can be found here. If others pilot test your promising practice, we’ll ask them to share their results with us!

Have you tested or applied an existing Promising Practice at your health center?

RCHC wants to learn about your work! Tell us about your experience, the project you tested, and any outcomes you can share about what was successful and what didn’t work. RCHC will document your response in our new Building the Evidence Base Template that will be appended to the relevant Promising Practice. We’re particularly interested in learning how Promising Practice outcomes may be influenced when implemented at a large or small health center, with a different population, or with a different EHR.

Want to implement a Promising Practice but aren’t sure where to start?  

Let RCHC know what topic you’d like assistance with (e.g. childhood immunizations), and RCHC will give you a recommendation using our Bridge to Promising Practices Template. We will search our list of documented promising practices, find one that fits, and customize the recommendation to your health center.

Who We Serve

We serve 19 health centers and one wellness education site throughout Northern California.


This project was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $1.5 million. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS or the U.S. Government.

Project Timeline

August 1, 2019 – July 31, 2022


Health Center & Wellness Center Partners:

  • Alexander Valley Healthcare
  • Alliance Medical Center
  • Anderson Valley Health Center
  • CommuniCare Health Centers
  • Indian Health Center of Santa Clara Valley
  • Jewish Community Free Clinic
  • Long Valley Health Center
  • Marin City Health and Wellness
  • Marin Community Clinics
  • Northern California Center for Well-Being
  • OLE Health
  • Petaluma Health Center
  • Ritter Center
  • Santa Rosa Community Health
  • Sonoma County Indian Health Project
  • Sonoma Valley Community Health Centers
  • St. Joseph Mobile Health Clinic
  • West County Health Centers
  • Western Sierra Medical Clinic
  • Winters Healthcare Foundation

Strategic Partners:

  • Health Resources and Services Administration (HRSA)


For more information, please contact Michelle Rosaschi