What are Promising Practices?
Promising practices are practices that our health centers have tried and found to be successful, resulting in improvements to clinical quality outcomes, staff and provider satisfaction, and/or patient engagement. These could be new workflows or tools, internal staff education and trainings, EHR improvements, or outreach/in-reach techniques.
We are particularly interested in identifying Promising Practices related to:
- Behavioral Health
- Social Determinants of Health
- Staff and Provider Satisfaction and/or Retention
- Patient Engagement
- Patient Portal
Since no two health centers are the same, these practices are not considered “best practices”. A practice may work at one health center, but not at another.
Documented Promising Practices and Presentation Recordings
Cervical Cancer Screening
- Cervical Cancer Screening – OLE Health
- Cervical Cancer Screenings– Marin Community Clinics
- Increasing Cervical Cancer Screenings through Data Clean-up & PSDA Cycles – West County Health Centers
- Outreach and Taking Advantage of the PAP-ortunity – Alexander Valley Healthcare
- Connecting with Patients through Women’s Health Day – Ritter Center
- Well Child Visits & Child Immunization Workflows – West County Health Centers
- Childhood Immunizations – Petaluma Health Center
- Creating Consistency through a Master Training Booklet & Immunization Manual – Sonoma Valley Community Health Center
- Child Vaccine Tracker – CommuniCare Health Centers
- Creating a Culture of Vaccination – Marin Community Clinics
Colorectal Cancer Screening
- Colorectal Cancer Screening – Petaluma Health Center
- Colorectal Cancer Screening – Sonoma Valley Community Health Center
- Utilizing Care Coordinators Increase Colorectal Cancer Screening – OLE Health
- FIT Test Lab Packaging– Santa Rosa Community Health
Dental Sealants for Children 6-9
- Dental Sealants for Children Ages 6-9– Petaluma Health Center
- Integrating Dental with Primary Care to Improve Scheduling & Sealant Rates – Alexander Valley Healthcare
- Nurse Case Management for Blood Pressure Control for Diabetics – Coastal Health Alliance
- Diabetes Management HbA1C – OLE Health
- Diabetes HbA1c Control – Sonoma Valley Community Health Center
- Diabetic Retinal Eye Exam Screenings – Alexander Valley Healthcare
- Prescription of GLP-1’s to Lower Insulin Use and Focus on Lifestyle – Sonoma County Indian Health Project
- Diabetes Case Manager – Alexander Valley Healthcare
- Continuous Glucose Monitoring for Uncontrolled Diabetic Patients – Sonoma Valley Community Health Center
Nutrition and Physical Activity
- Expanding Food Access & Improving Nutrition Education Through a Food Pharmacy – Marin City Health and Wellness Center
- Group Classes, Giveaways, and a Garden: Part 1 – OLE Health
- Food is Medicine – CommuniCare Health Centers
Quality Improvement and Panel Management
- Quality Watch Checklists – West County Health Centers
- Population Health Management– CommuniCare Health Centers
- Pop Health for QI – Marin Community Clinics
- Clinical Team Assistant (CTA) QI Rotations – Santa Rosa Community Health
- Increasing Dental & Behavioral Health Interventions for MAT Participants – Marin City Health & Wellness Center
- QI Chat Room Podcast – Redwood Community Health Coalition
- Promising Practice Documentation – Redwood Community Health Coalition
- RCHC Reports on Reports – Redwood Community Health Coalition
- RCHC COVID Dashboard – Redwood Community Health Coalition
Social Determinants of Health
- PRAPARE Workflow – Sonoma Valley Community Health Center
- Improving Screening Rates for Social Determinants of Health – Winters Health Care Foundation
- Access Coordinator Position – West County Health Centers
Technology and Operations
- Better Communication for Better Care (Video Translation Services – Alliance Medical Center
- Increasing Telehealth Engagement – CommuniCare Health Centers
- Lessons from Patient Portals – Humboldt IPA, Petaluma Health Center, and West County Health Centers
- Patient Engagement Through Text Messages – Long Valley Health Center
- Shared Specialty Telehealth Model– Anderson Valley & Long Valley Health Centers
- Transporting Patients with Hitch Health – West County Health Center
Do you have a promising practice to share with your peers?
Maybe you implemented a new workflow or a new tool and the change resulted in improvements to clinical quality outcomes, staff and provider satisfaction, or patient engagement. RCHC is ready to interview your team and document what you learned so it can be shared with other community health centers (CHC)! Promising practice templates for each RCHC health center are available here. Health centers can complete their template on their own, or RCHC can do it for them. More details on the process of documenting a promising practice can be found in the infographic below.
How does this work?
RCHC staff will interview you about your Promising Practice and document your project in our standard template. You will have the opportunity to review and provide feedback on the promising practice before it is shared via our newsletter, website, and peer groups. We also encourage you to present your Promising Practice at one of our QI Chat Room sessions. The schedule can be found here. If others pilot test your promising practice, we’ll ask them to share their results with us!
Have you tested or applied an existing Promising Practice at your health center?
RCHC wants to learn about your work! Tell us about your experience, the project you tested, and any outcomes you can share about what was successful and what didn’t work. RCHC will document your response in our new Building the Evidence Base Template that will be appended to the relevant Promising Practice. We’re particularly interested in learning how Promising Practice outcomes may be influenced when implemented at a large or small health center, with a different population, or with a different EHR.
Want to implement a Promising Practice but aren’t sure where to start?
Let RCHC know what topic you’d like assistance with (e.g. childhood immunizations), and RCHC will give you a recommendation using our Bridge to Promising Practices Template. We will search our list of documented promising practices, find one that fits, and customize the recommendation to your health center.
Who We Serve
We serve 19 health centers and one wellness education site throughout Northern California.
This project was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $1.5 million. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS or the U.S. Government.
August 1, 2019 – July 31, 2022
Health Center & Wellness Center Partners:
- Alexander Valley Healthcare
- Alliance Medical Center
- Anderson Valley Health Center
- CommuniCare Health Centers
- Indian Health Center of Santa Clara Valley
- Jewish Community Free Clinic
- Long Valley Health Center
- Marin City Health and Wellness
- Marin Community Clinics
- Northern California Center for Well-Being
- OLE Health
- Petaluma Health Center
- Ritter Center
- Santa Rosa Community Health
- Sonoma County Indian Health Project
- Sonoma Valley Community Health Centers
- St. Joseph Mobile Health Clinic
- West County Health Centers
- Western Sierra Medical Clinic
- Winters Healthcare Foundation
- Health Resources and Services Administration (HRSA)
For more information, please contact Michelle Rosaschi