health resources and services administration

Why the HRSA Health Center Controlled Network (HCCN)?

The RCHC Health Center Controlled Network (HCCN) supports health centers in three target areas that were prescribed by the U.S. Health Resources and Services Administration (HRSA) and that align with current initiatives that the health centers have focus.

  • Enhance Patient and Provider Experience
  • Advance Interoperability
  • Use of Data to Enhance Value


What We Do

RCHC convenes peer groups for Medical Directors, Electronic Health Records users, Quality Improvement and Data Leads to support the needs of our participating health centers and to offer a platform to share best practices and work on resolutions to issues and to provide aggregated data dashboards for the health centers.

RCHC works with the health centers to collaborate and help facilitate new services and contracts for Health Information Technology, Analytics Platforms, and Health Information Exchange.

RCHC provides technical assistance and trainings on relevant initiatives, i.e. use of analytics reports, roll out of Evidence Based Care tools (guidelines, protocols and clinical decision support tools), and topic specific sessions including areas within Patient Centered Medical Home, Coding, Health Information Technology and Health Coaching.

Who We Serve

We serve fifteen participating health centers and over 223,000 health center patients from eleven counties:

Marin and San Francisco Counties: Marin Community Clinics, Marin City Health and Wellness, and Ritter Center

Sonoma County: Alexander Valley Healthcare, Petaluma Health Center, Santa Rosa Community Health, Sonoma Valley Community Health Center, and West County Health Centers

Napa and Solano Counties: OLE Health

Yolo County: CommuniCare Health Centers and Winters Healthcare Foundation

Mendocino County: Anderson Valley Health Center and Long Valley Health Center

Placer, Sierra and Nevada Counties: Western Sierra Medical Clinic

Santa Clara County: Indian Health Center of Santa Clara Valley


This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number H2QCS30258, Health Center Controlled Networks, for $2,025,000 and grant number HQCCS41871, for $162,500. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.”

Project Timeline

August 1, 2019 – July 31, 2022 (H2QCS30258)
May 1, 2021 – April 30, 2023 (HQCCS41871)


Goal A: Improving Patient and Provider Experience

  • Increasing Patients Access to PHI through
    • Patient Portal Use
    • FHIR API apps
  • Using Health IT to Engage Patients
    • Texting and Health Coaching
    • Virtual Care including Telehealth
  • Decreasing Provider Burden by

Goal B: Advancing Interoperability

  • Ensuring the Security of Networks by providing
    • Security Risk Analysis & Breach Response/Mitigation Trainings
    • Quarterly Security Peer Workgroup
  • Increasing Continuity of Care by Making new Health Information Exchange connections
    • CommonWell & Carequality
    • SacValley MedShare and,
    • Convening HIE Steering Committee for strategic guidance
    • Providing Information Blocking Final Rule Training and Support
  • Consolidating Clinical and Non Clinical Data to Optimize Care Coordination and Workflows by leveraging
    • Network Level Aggregate Data Warehouse
    • Community Resource Directory and Referral Services
    • ArcGIS Data Visualization for Community Level Interventions

Goal C: Use of Data To Enhance Value

  • Improve Capacity for Data Standardization, Management & Analysis
    • Bi-Monthly Data Standards and Integrity Council meetings to increase Governance
    • Yearly Data Warehouse SQL Trainings
  • Supporting Health Centers Coordinated, Effective Interventions using Aggregate and Patient Level Data on Social risk Factors
    • Evaluating, Piloting and Implementing PRAPARE Screening Tool
    • Using PRAPARE Data to Identify Patterns of Community Based Service Referrals
  • Improving Population Health by
    • Increasing Access to Specialty Care through Telehealth
    • Engaging Managed MediCal Patients not yet seen


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Patient Portal

Patient Engagement


Provider Burden



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Connecting to Patients

Determining Needs

Connecting to Community Resources

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Data Governance

Data Tool Use

Promising Practices

QI Chat Room Podcast

Promising Practice Documentation

Click here to see more Promising Practices including those from past HCCN cycles.


Strategic Partners:

  • Health Resources and Services Administration (HRSA)
  • California Primary Care Association (CPCA)
  • National Association of Community Health Centers (NACHC)


For more information, please contact Colleen Petersen.


Please refer to the RCHC Initiatives at for these programs:

  • Population Health
    • Data Analytics and Governance
    • Health Information Exchange
    • Evidence Based Care
    • Cervical Cancer Screening
    • Childhood Immunizations
    • Colorectal Cancer Screening
    • Diabetes Management
    • Hypertension Management
    • PHASE
    • Informatics
    • Peer Groups