Episode 17: Patient Portals

This episode features Jennifer Inden, RCHC’s Health Information Technology Project Manager. She is joined by three health center representatives who will explore the different facets of realizing a successful Patient Portal.

A Patient Portal is a secure website or app which patients can access certain health records, review lab results, and send messages to their care team. For years it has been acknowledged that the use of health information technologies and online resources has great potential to boost care quality and increase patient engagement in their care. Despite the advantages to both patients and providers, the adoption of patient portal use can be slow on both sides. The COVID-19 Public Health Emergency has shown once again how important it is to have a way for patients and providers to communicate with each other during non or limited business hours.

This discussion includes Jane Brown, Operations Manager at Humboldt Independent Practice Association, Heidi Garzo, EMR Training Specialist at Petaluma and Rohnert Park Health Centers, and Summer Penn, Director of Information Technology at West County Health Centers.

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