Welcome to the The QI Chat Room podcast. This podcast is all about quality improvement, or QI, in healthcare. We’ll bring you speakers from our member health centers, outside health centers, county and federal agencies, healthcare plans, and more. Those speakers will discuss promising practices they’ve identified at health centers, the latest data on specific health topics, and engage in conversation with our live audience. We’ve been hosting these chat rooms since late 2018. In the fall of 2019 we made the transition to podcasts to reach a greater range of listeners, including our health centers’ providers and staff that cannot make regular meeting times. We hope you’ll join us, as we share the latest in quality improvement.

All episodes of the podcast are listed individually below and also available on popular streaming services. Resources and documents related to the episodes can be found in The QI Chat Room Dropbox Folder. Promising Practice documents can be found on our Promising Practices web page.

The QI Chat Room

If you have a topic you’d like to present or a topic you’d like to request, contact Kelly Bond. While the focus is on QI, topics can include anything related to your health center’s work. The schedule of topics for The QI Chat Room podcast can be found here.

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Episode 16: COVID-19 Series – RCHC’s Response

This episode is the sixth in our series of COVID-19 focused sessions. The goal of these sessions is to share information with health centers that can help make this challenging time a little bit easier. This will be our last COVID focused session and features RCHC’s CEO Dr. Karen Milman who will talk about RCHC’s response to COVID-19.

Dr. Milman has focused her career on improving systems to address the health of both individuals and the community. She is passionate about promoting health equity. Dr. Milman has over ten years of experience working in governmental public health, coordinating health improvement coalitions, and overseeing programs in chronic disease prevention, communicable disease control, environmental health, and emergency preparedness. She came to the Redwood Community Health Coalition from the California Department of Public Health, where she has been serving as a Public Health Medical Officer in the Emergency Preparedness Office. Prior to that, she was the Sonoma County Health Officer. Dr. Milman earned her medical degree from the University of Maryland and completed residency as well as obtained her Master of Public Health from Johns Hopkins University. She is board certified in Preventive Medicine and Public Health.

Episode 15: COVID-19 Series – COADs, VOADs, & Food Resources

This episode is the fifth in our series of COVID-19 focused sessions. The goal of these sessions is to share information with health centers that can help make this challenging time a little bit easier. Today we’re joined by four guests representing COADs and VOADs of Marin, Napa, and Sonoma Counties to talk about the work they’re doing during the COVID-19 pandemic specifically around food resources.

Episode 14: COVID-19 Series – Health Center Homeless Response

This episode is the fourth in our series of COVID-19 focused sessions. The goal of these sessions is to share information with health centers that can help make this challenging time a little bit easier. Today we’re joined by three health centers in Sonoma County and one in Marin County to talk about the homeless response during COVID. Each of our four guests will talk about their unique perspective on homeless outreach, programs, and policies at the health center, county, and state level.

Episode 13: COVID-19 Series – What Matters Most to You? Part II

This episode is the third in our series of COVID-19 focused sessions. The goal of these sessions is to share information with health centers that can help make this challenging time a little bit easier. Today we have a continuation of our last episode “What Matters Most to You?” with Dr. Ellen Barnett. She is a recently retired family doctor who practiced for 20 years at the Integrative Medical Clinic in Santa Rosa and was on the faculty of the Sutter Family Medicine Residency from 1987 to 2016. She developed the Imagine You project as part of her work in the nonprofit Integrative Medical Clinic Foundation. Imagine You offers tools for self care that we can use for our own wellbeing and as we work with our patients and clients. In response to several recent disasters in Northern California, such as the wildfires, and now COVID-19, the Imagine You project offers trainings to organizations working with the most vulnerable in our communities. Our last episode introduced the “What Matters Most to You” tool, and focused on how to use the tool for self care. This episode will continue that conversation, going more in depth on the tool. Dr. Barnett will also share ways for health centers to use the tool in a healthcare setting with patients.

Episode 12: COVID-19 Series – What Matters Most to You?

This episode is the second in our series of COVID-19 focused sessions. The goal of these sessions is to share information with health centers that can help make this challenging time a little bit easier. This episode features Ellen Barnett who is a recently retired family doctor. She practiced for 20 years at the Integrative Medical Clinic in Santa Rosa and was on the faculty of the Sutter Family Medicine Residency from 1987 to 2016. She developed the Imagine You project as part of her work in the non profit Integrative Medical Clinic Foundation. Imagine You offers tools for self care that we can use for our own wellbeing and as we work with our patients and clients. In response to several recent disasters in Northern California, such as the wildfires, and now COVID-19, the Imagine You project offers trainings to organizations working with the most vulnerable in our communities. This conversation with Dr. Barnett will introduce listeners to one of the Imagine You project’s tools and demonstrate how the tool can be used for self-care, as well as with patients in clinical settings.

Episode 11: COVID-19 Series – Telehealth for QI

This episode is the first episode in a series of COVID-19 focused sessions. Our goal is to share information with health centers that can help make this challenging time a little bit easier. RCHC’s Health Information Technology Project Manager, Jennifer Inden, joined this session. She brings years of experience working in a health center, and at RCHC has become our resident expert on telehealth. In our current state, telehealth is the primary way health centers can continue to care for their high risk populations.

If you’re finding it challenging to keep up with the ever changing rules and regulations around telehealth, you’re not alone. Throughout the episode Jennifer will be asked a series of questions to help clarify telehealth changes to date. She’ll provide some helpful tips around documentation and more.

Episode 10: 2020 Policy Priorities & Advocacy

The COVID-19 pandemic is effecting all American lives, especially those that work in our healthcare system. This episode features current COVID legislation in Sacramento as it relates to health centers, and general state policy priorities. Bethany Snyder, RCHC’s Advocacy Consultant, and Victor Christy, Assistant Director of Legislative Affairs at CaliforniaHealth+ Advocates joined us to discuss these issues. We hope you and your families are safe and healthy. Keep practicing social distancing and Wash Your Hands!

Episode 9: Healthcare and The 2020 Census

This episode features Bethany Snyder, Redwood Community Health Coalition’s (RCHC) Advocacy Consultant, and Darlene Rios Drapkin, a Partnership Specialist at US Census Bureau. Our guests will talk about the upcoming 2020 Census.

April 1 is Census Day! Every ten years the U.S. government conducts a census to count every resident in the US. It is a huge undertaking that greatly impacts the health care sector. Census data guides the distribution of more than $115 billion in federal funds to California each year. Redwood Community Health Coalition health centers serve over 230,500 patients each year, which amounts to millions of dollars in needed funding over the next 10 years. Our guests will discuss what you need to know about the census, how to reply, and how you and your health centers can ensure your patients, staff, and community get counted.

RCHC has added information about the census, including outreach efforts, materials, and a short video explaining the census to our website. To access this information go to www.rchc.net and click on the census banner located on the home landing page, or click here.

RCHC is working within our four county region to make connections and find resources to share with health centers. As RCHC collects additional resources and information, we will add these to our RCHC census webpage.

Episode 8: Colorectal Cancer Screening Best Practices

This episode features Michael Edwards the director of quality and training at the Community Health Center Association of Mississippi. He will talk about colorectal cancer screening best practices and what his health centers have done to improve their screening rates.

Episode 7: Nutrition Counseling for Providers

This episode features Trina Higgins, a Registered Dietitian from the Northern California Center for Well-Being. A Registered Dietitian, or RD, is someone who is licensed to counsel patients on their dietary habits. To become a dietitian, one must obtain a four year degree with many specific dietetic course requirements, complete a dietetic internship, and pass a rigorous exam. More information on requirements can be found here. By 2024 it will be required that one earn a Master’s Degree to be eligible to take the exam. In other words, there’s a lot of nutrition knowledge and expertise behind the title.

While some health centers have an RD on staff, many do not. Those that do are often limited in how many patients that RD can fit into their schedule. We’ll save the issues around reimbursements for dietitians for another episode.

Trina joined us to talk about nutrition counseling techniques for health care providers. This topic was requested by Redwood Community Health Coalition (RCHC) member health center providers. In general providers don’t receive much nutrition education and training in school, so we agree that some basic nutrition counseling techniques could help.

Resources from Trina:

PROGRAM

Funder

This project is funded by the California Improvement Network, which is a project of the California Health Care Foundation and is administered by the Healthforce Center at UCSF.

Project Timeline

August 2019 – October 2019

PARTNERS

Project Partners:

  • Alexander Valley Healthcare
  • Alliance Medical Center
  • Anderson Valley Health Center
  • Coastal Health Alliance
  • CommuniCare Health Centers
  • Jewish Community Free Clinic
  • Long Valley Health Center
  • Marin City Health and Wellness
  • Marin Community Clinics
  • Northern California Center for Well-Being
  • OLE Health
  • Petaluma Health Center
  • Ritter Center
  • Santa Rosa Community Health
  • Sonoma County Indian Health Project
  • Sonoma Valley Community Health Centers
  • St. Joseph Mobile Health Clinic
  • West County Health Centers
  • Western Sierra Medical Clinic
  • Winters Healthcare Foundation

PROJECT CONTACT

For more information, please contact Kelly Bond.

ADDITIONAL RESOURCES AND COMPANION DOCUMENTS