Welcome to the The QI Chat Room podcast. This podcast is all about quality improvement, or QI, in healthcare. We’ll bring you speakers from our member health centers, outside health centers, county and federal agencies, healthcare plans, and more. Those speakers will discuss promising practices they’ve identified at health centers, the latest data on specific health topics, and engage in conversation with our live audience. We’ve been hosting these chat rooms since late 2018. In the fall of 2019 we made the transition to podcasts to reach a greater range of listeners, including our health centers’ providers and staff that cannot make regular meeting times. We hope you’ll join us, as we share the latest in quality improvement.

All episodes of the podcast are listed individually below and also available on popular streaming services. Resources and documents related to the episodes can be found in The QI Chat Room Dropbox Folder. Promising Practice documents can be found on our Promising Practices web page.

The QI Chat Room

If you have a topic you’d like to present or a topic you’d like to request, contact Kelly Bond. While the focus is on QI, topics can include anything related to your health center’s work. The schedule of topics for The QI Chat Room podcast can be found here.

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Episode 9: Healthcare and The 2020 Census

This episode features Bethany Snyder, Redwood Community Health Coalition’s (RCHC) Advocacy Consultant, and Darlene Rios Drapkin, a Partnership Specialist at US Census Bureau. Our guests will talk about the upcoming 2020 Census.

April 1 is Census Day! Every ten years the U.S. government conducts a census to count every resident in the US. It is a huge undertaking that greatly impacts the health care sector. Census data guides the distribution of more than $115 billion in federal funds to California each year. Redwood Community Health Coalition health centers serve over 230,500 patients each year, which amounts to millions of dollars in needed funding over the next 10 years. Our guests will discuss what you need to know about the census, how to reply, and how you and your health centers can ensure your patients, staff, and community get counted.

RCHC has added information about the census, including outreach efforts, materials, and a short video explaining the census to our website. To access this information go to www.rchc.net and click on the census banner located on the home landing page, or click here.

RCHC is working within our four county region to make connections and find resources to share with health centers. As RCHC collects additional resources and information, we will add these to our RCHC census webpage.

Episode 8: Colorectal Cancer Screening Best Practices

This episode features Michael Edwards the director of quality and training at the Community Health Center Association of Mississippi. He will talk about colorectal cancer screening best practices and what his health centers have done to improve their screening rates.

Episode 7: Nutrition Counseling for Providers

This episode features Trina Higgins, a Registered Dietitian from the Northern California Center for Well-Being. A Registered Dietitian, or RD, is someone who is licensed to counsel patients on their dietary habits. To become a dietitian, one must obtain a four year degree with many specific dietetic course requirements, complete a dietetic internship, and pass a rigorous exam. More information on requirements can be found here. By 2024 it will be required that one earn a Master’s Degree to be eligible to take the exam. In other words, there’s a lot of nutrition knowledge and expertise behind the title.

While some health centers have an RD on staff, many do not. Those that do are often limited in how many patients that RD can fit into their schedule. We’ll save the issues around reimbursements for dietitians for another episode.

Trina joined us to talk about nutrition counseling techniques for health care providers. This topic was requested by Redwood Community Health Coalition (RCHC) member health center providers. In general providers don’t receive much nutrition education and training in school, so we agree that some basic nutrition counseling techniques could help.

Resources from Trina:

Episode 6: PHASE for Care Teams

This episode features Jessicca Moore, director of innovations at Petaluma Health Center who will talk about the PHASE program. PHASE stands for Preventing Heart Attacks and Strokes Every Day which is an evidence-based approach that first helped Kaiser Permanente reduce heart disease morbidity by 60 percent among its members. Redwood Community Health Coalition (RCHC) has participated in the PHASE program since 2011 with funding from the Kaiser Permanente Northern California Community Benefits Program and The Kaiser Foundation Hospital Fund for Community Benefit Programs at the East Bay Community Foundation. In 2020 RCHC will participate in an additional round of PHASE, with a new focus on health equity. RCHC participating health centers will measure and report on rates of A1c control among uninsured patients with diabetes. More information on the program can be found on RCHC’s PHASE webpage. During this episode Jessicca will talk about how PHASE can be implemented as a care team and what roles members of the care team have to play.

Episode 5: PHASE for QI Leads

This episode features Jessicca Moore, director of innovations at Petaluma Health Center who will talk about the PHASE program. PHASE stands for Preventing Heart Attacks and Strokes Every Day which is an evidence-based approach that first helped Kaiser Permanente reduce heart disease morbidity by 60 percent among its members. Redwood Community Health Coalition (RCHC) has participated in the PHASE program since 2011 with funding from the Kaiser Permanente Northern California Community Benefits Program and The Kaiser Foundation Hospital Fund for Community Benefit Programs at the East Bay Community Foundation. In 2020 RCHC will participate in an additional round of PHASE, with a new focus on health equity. RCHC participating health centers will measure and report on rates of A1c control among uninsured patients with diabetes. More information on the program can be found on RCHC’s PHASE webpage.

Episode 4: HIV Testing and PrEP Management

This episode features Danny Toub from Santa Rosa Community Health in Sonoma County CA, who will talk about their recently documented promising practice titled “HIV Testing Program and PrEP Management”.

Episode 3: How to Huddle

This episode features Tiffany Jimenez from Petaluma Health Center who will talk about how to huddle as a care team.

Episode 2: Vaping 101

This episode features Ariel Thomas-Urlik from Sonoma County’s Department of Health Services, Impact Sonoma Tobacco and Nicotine Prevention Team who will talk about the vaping epidemic and resources available for health centers to help patients.

Episode 1: FIT Test Lab Packaging

This first podcast episode features health center Santa Rosa Community Health presenting their new promising practice titled “FIT Test Lab Packaging”. This promising practice aimed to increase colorectal cancer screening among patients.

PROGRAM

Funder

This project is funded by the California Improvement Network, which is a project of the California Health Care Foundation and is administered by the Healthforce Center at UCSF.

Project Timeline

August 2019 – October 2019

PARTNERS

Project Partners:

  • Alexander Valley Healthcare
  • Alliance Medical Center
  • Anderson Valley Health Center
  • Coastal Health Alliance
  • CommuniCare Health Centers
  • Jewish Community Free Clinic
  • Long Valley Health Center
  • Marin City Health and Wellness
  • Marin Community Clinics
  • Northern California Center for Well-Being
  • OLE Health
  • Petaluma Health Center
  • Ritter Center
  • Santa Rosa Community Health
  • Sonoma County Indian Health Project
  • Sonoma Valley Community Health Centers
  • St. Joseph Mobile Health Clinic
  • West County Health Centers
  • Western Sierra Medical Clinic
  • Winters Healthcare Foundation

PROJECT CONTACT

For more information, please contact Kelly Bond.

ADDITIONAL RESOURCES AND COMPANION DOCUMENTS